Connecting to the world

Cheering each other on 1. Active or passive, congratulations must be true • Congratulations are affirmations about who people are and what they do matters, and that they are making a valuable contribution toward achieving the shared mission (the goal). • Telling people what a great job they've done or presenting an award is an active congratulation. • Passive congratulations are such things as stepping aside and letting a team member go forward with a tricky, complicated, and important project, without exercising some sort of control or even offering advice. • You can never out do true congratulations – it needs to be timely, responsive, unconditional and enthusiastic. 2. No score, no game, and cheer the progress. • At cricket matches the crowd doesn’t sit silent as the ball is hit down the ground for a six, before clapping and cheering. Cheer the progress, not just the results. Measurement (score) shared with everyone generates excitement. • The more the congratulations ar...

Being in control of achieving the Goal There are three areas to address in achieving goals 1. You need to have a playing field with clearly marked territory. • Goals and values define the playing field and rules of the game. • Leaders decide what position team members play and then leave the field and let the players move the ball. • Freedom to take charge comes from knowing exactly what territory is yours. We need to have the boundaries defined 2. Thoughts, feelings, needs, and dreams are respected, listened to, and acted upon. • You can't be in control unless the rest of the organization supports you and doesn't rip you off, or rip apart your work. • Golden Rule of Management: Value individuals as persons. • Information is the gatekeeper to power. Everybody needs full open access to information. Managers must be willing to give up the levers of control they've worked a lifetime to get hold of. It's tough to be boss without being bossy. People are valued 3....